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CHIS, is recognised to be THE Care Home Insurance
Service — an independent insurance broker working solely
within the care sector, offering insurance cover and risk
management services to:
• Care and nursing homes.
• Domiciliary care providers.
• Hospices and other healthcare providers throughout the UK.
CHIS understand the specialist insurance covers required by
care providers and the need for these covers to be
competitively priced. To achieve this, CHIS operates four
exclusive facilities specifically for care providers in
addition to a number of 'open' market facilities too.
What does this mean for care home providers?
CHIS is able to negotiate with a number of insurers and
underwriters for each client, rather than a single facility.
We believe this healthy competition works to the advantage
of all our care clients in securing the very best value for
money. We also believe this value for money should be there
not only for this year, but for all the future years any
client remains with CHIS.
In addition to very competitive insurance and risk related
products, CHIS also deliver a professional service that
exceeds the expectations of our care provider clients in a
professional, accurate and timely manner.
CHIS has stipulated service standards and many of these are
best described in the testimonials we receive from our
delighted clients. These include:
"It’s like having your older brother fighting your corner
for you," from a client whose claim for a damaged computer
was initially rejected, but following CHIS' involvement was
paid in full.
"The total service just blew me away. I couldn't believe
an insurance broker would do so much so quickly, and the
bouquet of flowers too!" from a client whose care home was
substantially flooded.
[In this instance, CHIS was on
the scene within two hours, all the residents were moved out
together to another care home — so kept together which
reduced their trauma. The home was completely repaired
within three months at a cost of over £100,000 and the
residents moved back in.]
CHIS’ service commitment has also been recognised by its
industry peers, including the NCA (National Care
Association), to whom CHIS is the sole appointed insurance
sponsor.
"Working with CHIS has really opened my eyes to the extent
and quality of service an insurance broker should be able to
provide as standard,“ said Sheila Scott, Chief Executive,
NCA. “CHIS are, in my opinion, a unique and excellent
service provider."
CHIS Director, David Waters, sums this sentiment up by
saying, “Our service standards also include our
understanding of our relationship with all our clients — we
represent our client at all times. If a claim should be
paid, we will move heaven and earth to ensure it is paid.
Fundamentally, we believe in 'fair play' with our clients'
best interests always in our hearts.”
If you would like a quotation from CHIS you can either visit
our website —
www.care-home-insurance.co.uk — or call us on
01273 645920 we hope to be able to assist you with your
insurance needs in the near future.
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